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Update print information

This guide explains how to configure printer settings and update print information (headers, footers, logo, etc.) from the Merchant App.

Prerequisites​

  • You are logged into the Merchant App with edit access to Settings.
important

While making changes to printer settings in the Merchant App, make sure you have selected the desired terminal.

Merchant App terminal settings

Step 1: Open printer settings​

  1. From the main navigation bar, go to Settings → Printers.

    Printer settings

  2. The Printer Configuration page opens, showing the current print settings.

  3. Select the desired terminal.

  4. Enable the Save & Normal Print Mode if not already enabled.

Step 2: Update basic printer information​

In the Add Print Information section:

  • Shop Name: Update the shop name.
  • Contact Number: Enter the contact number to be printed on the bill receipt.
  • GST: Update the GST number.
  • FSSAI: Enter the FSSAI license number.
  • Shop Address: Update the complete shop address for bills.
  • Bank Details: Add bank account details for payments (optional).
  • Footer: Enter footer text (thank-you message, timings, website, etc.).
  • Footer Note: Add additional footer notes or disclaimers.

Step 3: Configure advanced print settings​

Enable the settings suitable for your restaurant:

  • Merchant copy: Prints an extra copy of the bill with Merchant Copy text in the top-right corner.
  • Counter-wise kitchen order token: Generates separate KOTs for different counters (e.g., Kitchen, Juice Stall).
  • Counter-wise bill: Generates separate bills based on different counters.
  • Product-wise token: Prints a separate token for each product (useful for food courts).
  • Allow reprint for staff: Allows staff members to reprint bills and tokens.
  • Print end shift summary report: Automatically prints a summary when closing a shift.
  • Show paid text: Prints Paid text in the top-right corner of the receipt.
  • Show GST abstract section: Prints a summary table of GST rates and amounts at the bottom of the bill.
  • Show MRP column: Prints an MRP column on the receipt (displays the MRP entered during product creation/editing).
  • Disable estimate label: The Estimate label will not be printed on table estimate bills.
  • Show full price (Incl. GST): Displays the item rate inclusive of GST.
  • Show tax invoice label: Labels the receipt as Tax Invoice.
  • Don’t show balance in credit bill: The balance amount will not be printed on credit bills.
  • Show description in KOT: Prints the product notes on the Kitchen Order Ticket.

Step 4: Configure logo & QR information​

  • Print Logo: Prints your restaurant logo at the top of the bill (requires logo upload in Logo settings). Specify the logo height and width.
  • Print Review QR: Prints a QR code for customer reviews. Select the QR size (Small, Medium, Large) and QR type (Positeasy link / Custom link). Specify the header and footer.
  • Show Payment QR: Prints a UPI/payment QR code that customers can scan to pay the bill. Select whether to print Payment QR in all payment modes, QR size (Small, Medium, Large), and header/footer.
  • Pickup QR: Prints a QR code for order pickup verification (used by delivery staff). Select the QR size and specify the header/footer.
  • Billing QR: Prints a unique QR code or barcode for each order. Select the QR size and specify the header/footer.

Step 5: Configure customer information​

In the Print Customer Information section, control which customer details appear on the receipt:

  • Show Name: Prints the customer’s name.
  • Show Contact Number: Prints the customer’s mobile number.
  • Show Address: Prints the customer’s delivery address.
  • Show Shipping Address: Prints the customer’s shipping address.
  • Show GST Number: Prints the customer’s GST number (useful for B2B bills).
note

Click Submit after making the necessary changes to save the printer configuration.

Printer settings submit

Step 6: Additional print configurations​

  • Show parcel charges: Prints parcel charges separately (sum of individual item parcel charges).
  • Disable POS tagline on receipt: The Positeasy tagline will not be printed.
  • Enable printer queue: Queues print jobs and prints them sequentially to prevent overlaps or missed prints.

Step 7: Sync and refresh Staff App​

  • Sync and refresh the Staff App to apply the updated printer settings.
  • Test billing in the Staff App to verify that the changes are reflected correctly.
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